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FAQ

  • Can I request a specific therapist?
    We strive to accommodate all requests for specific therapists, depending on their availability. Please mention your preference when booking your appointment.
  • What payment methods do you accept?
    We accept credit and debit cards, PayPal. For bookings made by our partner hotels, we also accept cash if requested.
  • Can I book a massage for a group or event?
    Absolutely! We offer group bookings for events such as corporate wellness days, bridal parties, and other special occasions. Please contact us directly to discuss your requirements and get a customised quote at: info@warmwarvesspa.com
  • How can I book an appointment?
    You can book an appointment online through our website, or through your hotel receptionist if you are staying at our partner hotel. Once your booking is confirmed, you will receive a confirmation email with all the details.
  • Do I need to prepare anything before my massage?
    Please ensure that you have a comfortable space for the massage, and clean towels. Our therapist will bring all necessary equipment, including oils and a massage bed. Please also inform us of any health conditions, allergies, or injuries that may affect your treatment.
  • Is there a service area limit for mobile appointments?
    We currently exclusively serve the London area. If you are outside this area, please contact us, and we will do our best to accommodate your request.
  • What is your cancellation policy?
    Cancellations made 48 hours in advance will receive a full refund. Unfortunately, no refunds can be given for cancellations made less than 48 hours before the appointment.
  • Are your therapists certified?
    Yes, all our therapists are fully certified and adhere to professional standards of conduct and hygiene. They are trained to provide the highest quality of care and ensure a safe and relaxing experience.
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